Terms And Conditions


Where we use the word 'you' or 'your' it means the customer. 'We' 'us' or 'our' means the remover

Full payment for your move needs to be made prior to the day of the move. If payment is by cheque, please allow the appropriate time for clearance

Please be advised that if upon loading your goods we find that we are unable to deliver them on the appointed day due to circumstances beyond our control, e.g. You are unable to complete the move into your new home due to the transfer of funds not going through or for other contractual reasons. There will be an excess charge for the redelivery of your goods at a later date as well as possible storage charges

We will charge an extra £20 per hour, for key waiting, after midday, unless prearranged

Cancellation of the move less than 48 hours before the date of the move, will incur a charge of 50% of the original price agreed

Our Quotation

We agree to deliver your items to the address supplied by you, for the agreed price

We will provide boxes if this is agreed in the original quotation

If a packing service is not booked, it is your responsibility to ensure all small or loose items are bagged or boxed securely, ready for removal and any breakables are bubble wrapped

If a packing service, or dismantling/reassembling service is booked, but you then decide to carry this out yourself, any damages will not be covered by us

It is our responsibility to deliver your goods to you in the same condition as they were at the time of collection

Any damages caused by us, need to be reported to us, with details and photos within 24 hours

If we cause damages as a result of moving goods under your express instructions, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable

We ask that you take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken in error

Please empty, properly defrost and clean refrigerators and deep freezers as we are not responsible for the contents

Work not included in the Quotation

We shall not dismantle or reassemble furniture of any kind unless agreed in the original quote

Nor will we take up or lay fitted floor coverings

We will not move items from a loft, unless properly lit and floored and safe access is provided

We can not carry flammable substances